a)      For new OCBC Securities client, the Login ID and Password will be posted to you separately. The default Login ID will be your trading account number in a 7-digit format (e.g.: 0123456).

b)      For existing OCBC Securities client who have just applied for the iOCBC online trading account, the default Login ID will be your existing trading account number in a 7-digit format (e.g.: 0123456). Only the password will be posted to you.

c)      For existing iOCBC clients who have applied for an additional trading account, kindly use your existing Login ID and Password to login (single login concept). We will not issue any new Login ID and password.

The iOCBC online trading platform is a single login concept for multiple trading accounts for the same client. Therefore, you only require one set of User ID and Password to access all the online trading accounts under your name.

The iOCBC online trading platform is a single login concept for multiple trading accounts for the same client. Therefore, you only require one set of User ID and Password to access all the online trading accounts under your name, including your joint account provided that your name come first in the joint account.

Note:

If you wish to receive separate User IDs and Passwords for your joint trading account, kindly indicate on the account opening form before we process your joint trading account opening form.

To change your User ID and Password, simply click on ‘Account Mgmt’ menu:

a)      User ID

The new User ID chosen has to be alphanumeric and bearing 6 to 15 characters, cannot contain all numbers

(Example of acceptable User ID:  XYZ123456 or xyz123456)

b)      Password

The new Password chosen has to be alphanumeric and bearing 6 to 10 characters, its case sensitive (e.g. ABC123, abc123).

Note:

Special symbols (e.g. , & , { , ! , $, etc)  are not allowed for both User ID and Password

For added security, your new password cannot contain consecutive repeated characters

Example of acceptable new password by the system: london480

Example of non-acceptable new password by the system: apple2008 (whereby it contains repeated "p" and repeated "0" consecutively)

For added security, we have implemented periodic password change in our system. You are required to change your password every 300 days.

Your existing password will still be valid if you did not login to iOCBC for more than 300 days. Upon successful login, you will be prompt to change to a new password.

The previous password can only be recycled upon 3 password changed cycles.

To arrange for a new password to be mailed to you, please call us at 1800 338 8688 or (65) 6338 8688.

Your account will be "blocked" if you have made 5 consecutive unsuccessful login attempts.

Please call us at 1800 338 8688 or (65) 6338 8688 for further assistance.

You are advised not to login to two accounts simultaneously as this could cause confusion to your session, resulting in orders place to the wrong trading account. (eg. Cash account / Share Financing account / Share Borrowing account)

Please perform a routine check of your Account and Order details on the Order confirmation dialogue box to ensure that the orders are placed correctly.

The iOCBC online trading platform utilizes a single login concept for multiple online trading accounts for the same client. Therefore, you only require one set of User ID and Password to access all the online trading accounts under your name.

Please ensure that you have selected the correct trading account on the buy / sell ticket before proceeding with your order submission. 

If you have more than one online trading account, our system will display your lowest numbered trading account number as the default trading account.

Kindly use the ‘Trading A/C Number’ drop-down menu on the buy / sell order ticket to trade via your preferred trading account.

Please ensure that you have selected the correct trading account on the buy / sell ticket before proceeding with your order submission.

To change your default trading account on iOCBC:

1. Click on the “Account Mgmt” Tab
2. Click on the “Personalise” Tab
3. Use the option “Set my default trading account to” and select your default account.
4. Click on the “Submit” button to set the changes.

 For a visual explanation of the above, please refer to the step-by-step user guide  to change your default trading account.

Please ensure that you have selected the correct trading account on the buy / sell ticket before proceeding with your order submission.

You can double-check the details at the order book again. If you have made a mistake in selecting the wrong trading account number, please withdraw and resubmit your order again immediately.

In the event that the order is fulfilled and cannot be withdrawn, please contact your Trading Representative immediately for further assistance.

If you have sold the wrong shares or wrong quantity, kindly perform a buy back on your own immediately on the same trading day.
SGX will regard the sale transaction as a “short-sell” and will conduct a buying-in on Due Date +1. If :

• you are unable to cover back the short position on the same trading day; or
• you only realized your mistake on the next market day and do not have existing shares in the free balance of your CDP account on due date for delivery.

During such a situation, the information in sections (8) and (9) will apply.

For more information on the penalty fees for buying-in, kindly refer to SGX website.

Click here to find out more on Shares Borrowing Account. This facility allows you to borrow shares real-time and online for immediate covered short selling.

Unfortunately we are unable to make any exceptions on this case. We advise you to exercise prudence in your online order submission. You will not be able to perform a buy back on your own on the subsequent day to cover this short-sold position as the due date of the purchase contract will be after that of the short-sold position.

In the event that you do not have existing shares in the free balance of your CDP account on due date for delivery, SGX will regard the sale transaction as a “short-sell” and will conduct a buying-in on Due Date +1.

During such a situation, the information in sections (8) and (9) will apply.

For more information on the penalty fees for buying-in, kindly refer to SGX website.

Click here to find out more on Shares Borrowing Account. This facility allows you to borrow shares real-time and online for immediate covered short selling.

This is not advisable as the iOCBC current portfolio only captures transactions via OCBC Securities Pte Ltd and is only an indicative representation of your portfolio.

Please note that the following actions will not be updated on the iOCBC Current Portfolio:

a)       Allotment of Initial Public Offering (IPO) shares;

b)       Shares purchased / sold via other securities firms

c)       Shares transferred inwards or outwards

d)       Any corporate actions such as Shares Consolidation, Shares Split, Rights Issue and Bonus Issue

e)       Full or Partial CPF revoked trades 

Kindly verify your actual holdings  against your CDP / CPF Investment / SRS / Share Financing / Custodian statements. Any positions which are oversold by client will be constituted as ‘Short Selling’ and will be subjected to buying-in by SGX on Due Date + 1.

To avoid selling the wrong quantity due to corporate actions, we strongly encourage you to read the Company Announcement at SGX, Bursa Malaysia or other Exchanges’ websites for the latest corporate before you submit your order online.

• Singapore Stock Exchange (SGX)           
• Bursa Malaysia
• Hong Kong Stock Exchange (HKSE)        
• Thailand Stock Exchange (SET)
• Indonesia Stock Exchange (IDX)            
• Phillipine Stock Exchange (PHS)
• NYSE Euronext (NYSE / AMEX)
• NASDAQ

SGX will regard the sale transaction as a short-sell and will conduct a buying-in on Due+1 market day if:

• you are unable to cover back the short position on the same trading day ; or
• you do not have existing shares in the free balance of your CDP account on due date.

In addition to the current processing fee for buying-in of S$30 per contract, there will be a penalty of 5% of the value of the failed trade subject to a minimum of S$1,000. This penalty will take effect for trades executed from 25 September 2008 onwards. SGX will review the penalty fee from time to time to assess its effectiveness.

The commission charged by SGX for the Buy-in contract will be 0.75%. You will need to settle any losses and fees that were incurred from the buying-in.

For more information, kindly contact your Trading Representative or visit SGX website

You will not be able to perform a buy back on your own on the subsequent day to cover this short-sold position as the due date of the purchase contract will be after that of the short-sold position.

Buying-in is carried out in a separate market, different from the regular board-lot market that you see on the online trading system. The buying-in bid price, as determined by CDP, will be 2 minimum bids above the highest of the closing price of the previous day, the reference transacted price or the reference bid price.

For the purpose of this Rule, the reference transacted price and the reference bid price will be any of the last transacted prices and bid prices in the 1-hour preceding the commencement of buying-in, as determined by CDP.

Please note that if the shares are not bought in immediately in the buying-in market, CDP shall have absolute discretion to raise the price bid by 2 minimum bids, from time to time throughout the Market Day until they are able to buy-in the shares for you.

If the securities cannot be obtained by the close of the second Market Day, CDP may require the short Clearing Member to procure the securities within the time stipulated by CDP.

Short-selling must not be conducted in the buying-in market. Participants who fail to deliver in the buying-in market may be liable to penalties of $50,000 and / or disbarment from participation in the buying-in market with effect from 25 September 2008.

Kindly visit SGX website for more details.

You will be charged lower commission if you trade online vs. trading through your broker. Commission and Charges for SGX and Bursa Malaysia are as follow:

a)       Commission & Fees for SGX  

b)       Commission & Fees for Bursa Malaysia

c)       For other Exchanges, kindly contact us for more details

Most stocks are quoted in ‘number of shares’. However, stocks quoted on the Stock Exchange of Thailand and all the mining and oil stocks in Philippines Stock Exchange are quoted in ‘ number of lot’. For instance, Dizon Copper, Vulcan Inds etc. 

Please call us at 1800-338 8688 or (65) 6338 8688 if you need any further clarification.

Note:

Buy bids are limited up to 10 bids below the last done price

Sell bids are limited up to 10 bids above the last done price

Price > 10 bids away from the last done price will be rejected unless you select the ‘force order’ option.

Force key is granted to client at the sole discretion by the Company & Trading Representative. Client will be baring the risk of keying in undesirable price by mistake.

Note:

All ETFs Buy/Sell bids are limited up to 30 bids below/above last done price respectively.

*All existing ETFs except ABF Singapore Bond Index ETF (“ABF Bond ETF”)

**ABF Bond ETF

For more information on the minimum bid/offer sizes for trading in SGX, please click here

You can place orders during trading hours and after trading hours for the various Exchanges. However, orders placed after trading hours will be for the next trading day.

For Singapore market, your orders placed via iOCBC are routed straight-through to SGX for maximum efficiency. 

For Malaysia market, your orders placed via iOCBC are routed directly to our Malaysia broker for their processing to Bursa Malaysia.

For other foreign markets, your orders placed via iOCBC are routed to our Central Dealer who will contact the respective foreign brokers to place your orders on a first come first serve basis. This arrangement helps to make it easy for you to trade in foreign markets via iOCBC even though some foreign exchange markets do not support straight-through processing.

You can amend / withdraw your order provided that the order is not filled. If the order is partially filled, you can only make amendment / withdrawal on those unfilled quantity.

Please note that amendment is only for reduction of the quantity and you cannot amend the other parameters like price and payment mode.

To check the latest status of your order, please click on the "Refresh" button.

·          If your amendment request is successful, your order status will be updated to "AC" (ie: reduced order accepted)

·          If your withdrawal request is successful, your order status will be updated to "C” (ie: cancelled order accepted).

You are required to check under "Qty" & "Qty Done" column to ensure that you have executed the correct quantity.

You can check the status of the order under the ‘Status’ column in the ‘Order of the Day’ panel. To check your previous days orders, kindly click on "Order History".

Y our submitted orders will be shown along with any of the following status:

You can choose to receive trade confirmation via mobile phone or e-mail. Simply select "Account Mgmt" menu and next select ‘Alert Setting’.

Do note that the Alerts are provided on an "as is", "as available" basis only and that no warranties are provided as to the availability or timeliness of such Alerts. You are requested to check the status of your orders via iOCBC website each time you have submitted your orders.

In addition, Central Depository Pte Ltd (CDP) will send you a contract note to your mailing address (as registered with CDP) on the next market day.

Orders that are not fulfilled will expire automatically at end of the day. If you wish to place the same trade order for the next market day, you are required to re-submit accordingly.

If you entered incorrectly the following prices:

a) Price (Buyer) is greater than SELLER price

b) Price (Seller) is lesser than BUYER price

If you have entered a higher “buy” price than the “seller” price, your order will be matched accordingly at the seller's price, vice versa.

We advise you to take note of this and carefully check your online order submission in light of these changes.

You can contact your Trading Representative to assist your order submission. For trouble- shooting on your computer, please call us at 1800-3388688 or (65) 63388688.

If you have selected payment mode as "Cash" for your sell orders and at the same time, there is a corresponding outstanding buy contract, iOCBC will auto-contra against your outstanding buy contract regardless of quantity, on a “first-in-first-out” basis.

If you do not wish to contra or wish to pair your buy and sell contracts (instead of first-in-first-out), please inform your Trading Representative, latest by the next market day (before 9.30am).

Note:

1. 'Contra' is allowed forSingapore and Malaysia markets only

2. ‘Contra’ is NOT allowed for CPF/SRS transactions. Please refer to "CPF"/”SRS” trading at iOCBC

The amalgamation option allows you to combine your orders based on your average traded price.  Instead of incurring a minimum brokerage charge for each order, you can now save on your brokerage fee by combining all your trades.

The following conditions apply when using amalgamation option:

a)       You must have indicated “YES” for amalgamation on ALL contracts

b)       The amalgamated trades must be of the same trading day

c)       The amalgamated trades must be of the same stock

d)       The amalgamated trades must be of the same settlement currency

e)       The amalgamated trades must be of the same action (eg : buy action amalgamates with another buy action)

f)         The amalgamated trades must be the same payment mode

Under normal circumstances, your order will be rejected by the SGX trading system if the order price is more than 10 bids away from the last done price.

"Force Order" is a function that enables you to ‘force’ your order through and put your order on the queue.

Although Force Order allows you to submit order not within the normal price range, you are baring the risk of keying in undesirable price by mistake. Force key is granted to client at the sole discretion of your Trading Representative. We advise you to exercise caution when you submit order with force key.

Note:

Force order is not allowed for foreign markets. Force order should not be used when the trade not likely to be matched.

For SGX trading, you can sell shares through iOCBC provided that they are held as ‘Free Balance’ in your CDP Securities Account.  If you are unsure of your shares balances, you may visit CDP personally to request for a copy of your latest Statement of Shareholdings or login to CDP Internet Access. Please call CDP at (65) 6535 7511 or click on www.cdp.com.sg for more information on CDP internet access.

For Bursa Malaysia or foreign markets, you will need to ensure that your shares are deposited in OCBC Securities Nominees account.  Otherwise, please ensure that transfer of the foreign shares is arranged to facilitate your sales of shares through OCBC Securities.

No. You have to contact your Trading Representative to sell such shares. Odd lot trading is also not available at iOCBC. You have to contact your Trading Representative to sell such quantity.

Note:

SingTel Group A shares are offered by the Government on 1 December 1993 at S$1.90 SingTel 2 shares are offered by the Government on 9 August 1996 at S$2.50

After you have successfully opened a trading account with us, we will assign buy and sell trading limits for your account.

Credit assessment will be conducted based on the information furnished in your account opening form. The trading limits will then be assigned in accordance to the credit assessment.

We will also take into account other considerations in assigning the trading limits, including recommendations from your Trading Representative and relevant supporting documents (eg : recent CDP or bank account statement or income tax assessment)

To check your online trading limits, you can either contact your Trading Representative or login to iOCBC Online Trading Portal.

You can contact your Trading Representative directly for assistance on adjustment of your trading limits.

You have to trade within the assigned trading limits. Once you have used up your online trading limits on a particular day, you will not be able to trade further via iOCBC Online Trading Portal.

Example: 

Buy order for 1000 WXY shares at S$1.50 on 1 January 2009 will be rejected immediately in iOCBC as the value of the order (i.e S$1500) exceeds the remaining available buy limit of S$600.

Based on the above illustration, the settlement period is Trade Date + 3 market days for trading in SGX market.

Scenario 1:

Client sells and contra 2000 ABC shares on next market day

On Trade Date + 1 market day: Client sold away 2000 ABC shares

Buy limit will be restored back to S$5,000* on Trade Date + 4^th market day

Note: On the assumption that client has no other outstanding losses/trades.

Scenario 2:

Client makes payment on Trade Date + 3 market days

Buy limit will be restored back to S$5,000* on the next market day upon receipt of client’s payment.

Note: On the assumption that client has no other outstanding losses/trades.

Based on the above illustration, the settlement period is Trade Date + 3 market days for trading in SGX market.

OCBC Securities will effect payment to the client on Trade Date + 3 market days via EPS or cheque.The sell limit will be restored back to S$10,000 on Trade Date + 4 market days.

As these accounts are leveraged trading accounts based on collateral values, kindly refer to the FAQs listed as below:

1. Share Financing Account

2. Share Borrowing Account

For Singapore and Malaysia markets, buy positions have to be paid or sold off (contra) latest by the due date, failing which the company shall at its discretion force sell the unpaid purchases.  You should not sell any unpaid purchases after the due date. If you are selling of your outstanding purchases after the due date results in a short position that is bought in by stock exchange authorities, any losses arising will be debited to your account.

Various payment modes available are as follows:

For your trading convenience, we strongly encourage you to arrange for Electronic Payment for Shares or GIRO with OCBC Bank

When you are making payment for your contracts, it is not advisable to post-date your cheques.

Post-dated cheques may result in a bounced cheque it is presented to the clearing bank before the stipulated date.

If the contract is overdue for more than 3 days, you will have to come down to our office at OCBC Center South to pay cash or issue a cashier's order at our counter.

Note: For cashier's orders, an administrative fee of is generally applicable by the issuing bank.

OCBC Interbank GIRO

Money will be credited to your bank account on Due Date + 1 market day (after 5pm)

Electronic Payment for Shares (EPS)

Money will be credited to your bank account on Due Date + 1 market day (in late afternoon). If there are no outstanding contra losses/fees, money will be credited into your bank account on Due Date (in late afternoon).

Cheque

The cheque will be mailed to you on Due Date

If you sell securities that you do not own, it will result in a buy-in by SGX or other foreign exchange authorities on Due Date + 1 market day.

For instance, minimum 2 bid penalty on previous day closing price, current last transacted or current bid price whichever is higher for SGX and 10 bids penalty above the market price for Malaysia market.

You can click on the ‘Account Mgmt’ menu and next select "Personalise" to view the list of allowed settlement currencies.  In general, all trades are settled in the traded currency. However, you can choose to set your preferred settlement currencies for your buy and sell trade for each market by clicking the currency code except for those restricted by the exchange controls.

In addition, you can also change the actual settlement currency for each order in buy/sell screen prior to submitting the order through the Internet.

After you have login, select "Trades" menu and next select "FX Rate" to view the indicative FX rate. If you have chosen to settle your trades in one of the currencies listed in Board Rates, the rates will be applied in accordance to the timing of the fulfilled trades.

However, in the event where no exchange rate is found in the Board Rates, the exchange rates will be quoted to you only against the fulfilled order in the ‘Today's Order’ after the rates are fixed.  

Yes, you can. Please take note of the following important conditions when using CPF funds to invest:

• CPF is not applicable for Share Financing Account / Share Borrowing Account.
• Kindly ensure that you have furnished us with your CPF Investment Account number prior to trading.
• You must select payment mode as "CPF" for all Buy / Sell orders.

The “C” indicator at iOCBC website denotes it is CPF approved stock. Alternatively, you may check via SGX website for the full list of CPF approved stock

Possible reasons for revocation of "CPF" trades to "Cash" trades:

• You have exceeded the 35% stock limit of CPF.
• You have insufficient funds in CPF Investment Account.
• Counter is not approved under the CPF Investment Scheme.

Client will be responsible for those revoked CPF trades due to whatever reason as furnished by their CPF investment bank. All revoked CPF trades will be changed to "cash" settlement and subject to the normal settlement rules of “Trade Date +3 market days"

You will need to select payment mode as ‘Cash’ for your sell trades and ensure that you enter the correct quantity.

Kindly note that only full revocation of CPF trade to cash trade will be automatically reflected on your Current Portfolio.

For partial revocation of “CPF” trade to “Cash” trade, you are requested to adjust it manually.

Step 1 : On your Current Portfolio, kindly click on to “Details” and remove the CPF contract

Step 2 : Select "Add Contracts" and add in the 2 contracts for “CPF” trade and “Cash” trade separately

You may also refer to our user guide for instructions to adjust your current portfolio.

If you have executed a "CPF" order by mistake or you wish to change to "cash” order, you must inform your Trading Representative by phone within the same day (before 5.00pm) for any amendment.

Kindly ensure that you have entered the correct quantity of shares for sales of stock held in your CPF Investment Account.

The CPF trade will be revoked to "Cash" trade. If you do not have existing shares in the free balance of your CDP account on due date, SGX will regard the sale transaction as a short-sell and will conduct a buying-in on Due+1.

For more information, kindly contact your Trading Representative.

All CPF trades will be settled in SGD.

If you are buying / selling "SPDR GOLD SHARES" (traded in USD), the settlement currency will always be SGD.

Do remember to select the settlement currency as SGD each time when you submit order online. If you are placing the trade through your dealer, you are requested to inform the dealer on the settlement currency as "SGD" each time.

"Contra" is not allowed for CPF trades (ie: you are not allowed to buy and sell the same stock on the same day unless you have sufficient shares in your CPF account to deliver for your sell order).

If you are entitled to "rights" in your CPF Investment Account and wish to sell off the rights entitlement, please take note of the following:

      (i) Select "Cash" mode for your sell order.

      (ii) Ensure that you have furnished us with your CPF Investment Account Number

      (iii) Contact your Trading Representative immediately via phone on the Trade Date for amendment to "CPF" once your order is fulfilled. 

For sales contracts, we will pay the sales proceeds to your CPF custodian bank on the due date before 12noon via telegraphic transfer mode.

You may check with your CPF custodian bank directly on your available fund.

Your sales proceeds will be credited into your CPF Investment Account with your agent bank. Your agent bank will transfer the cash balance held in your CPF Investment Account to your CPF Ordinary Account at end of the month if your Investment Account has been inactive for 2 consecutive months.

If you have been unsuccessful in an IPO application, your agent bank will transfer the unused CPF for the IPO application to your Ordinary Account at the end of themont

You may also transfer the cash balance in your CPF Investment Account to your Ordinary Account at any time using your agent bank's facilities (e.g. ATMs or phone-banking facilities) or over the counter at the bank.

With effect from 1 May 2009, you will not be able to invest the first $20,000 in your Ordinary Account and first $30,000 in your Special Account .

Kindly click here for more details

Yes. You can trade SRS on iOCBC. However, SRS trades is not applicable for Share Financing Account / Share Borrowing Account.

a) You have to ensure that you have furnished us with your SRS account number prior to trading.

b) You must select “Cash” mode for both buy and sell orders.

c) You must contact your Trading Representative immediately via phone on the Trade Date for amendment to SRS once your order is fulfilled.

d) Any amendment request* made on Trade Date + 1 market day (before 10am) will be subjected to the SRS agent bank's approval and their processing fees :

*Note:

The SRS agent banks reserve their rights to reject any SRS amendment request. Trades will be settled via Cash settlement for unsuccessul requests and subjected to the normal settlement rules of “Trade Date +3 market days"

e) No amendment for SRS trade is allowed after Trade Date + 1 market day.

f) All SRS trades will be settled in SGD

If you are buying / selling "SPDR GOLD SHARES" (traded in USD), the settlement currency have to be in SGD.

No contra is allowed for SRS trade.

If you are entitled to "rights" in your SRS Account and wish to sell off the rights entitlement, please take note of the following:

      (i) Select “Cash" mode for your sell order.

      (ii) Ensure that you have furnished us with your SRS Account Number

      (iii) Contact your Trading Representative immediately via phone on the Trade Date for amendment to "SRS" once your order is fulfilled. 

Kindly ensure that there are sufficient funds in your SRS account for your purchases. If you are not sure of the balance you have for investing in stocks and shares, please check with your SRS custodian bank directly.

Kindly ensure that there are sufficient funds in your SRS account for your purchases. If you are not sure of the balance you have for investing in stocks and shares, please check with your SRS custodian bank directly.

You can update via iOCBC system. After you have successfully login, click on to "Account Mgmt" and select "My Particulars" and enter the details.

To update your personal particulars such as *Name, Address, *NRIC/Passport No., *Nationality and/or *PR Status, etc),

please download and complete the Updating Form. After completion, kindly mail the origianl form back to us, together with the supporting documents.  

We are unable to accept fax or email request.

CDP will only effect your request after it has satisfied that:

a)    Signature matches with CDP’s record;

b)    The update request form and the supporting documents are in proper order;

c)  * Certified true copy of the supporting documents (by Advocates & Solictors/Notary   
                        Public/Singapore Embassy/Justice of Peace) if update of particulars has been sent by post;

d)  * The change of such particulars will also be updated in all your approved trading
                        accounts that are linked to your CDP securities account.

Alternatively, you may logon to CDP Internet Access to update your Address and Contact details.

The custodian fees for foreign securities are as follows:

a) Windows ME / 2000 / NT / XP

b) Microsoft Internet Explorer 6.0 or above

c) Mozilla Firefox 2.0  (recommended) or above

d) Java Virtual machine: This software allows you to login* and view our charting

e) Acrobat Reader: This software allows you to view our online forms and the research materials

Note :

(i)  If you encounter error message: "Applet not initiated " while logging in to iOCBC, please download Java Sun software.

(ii) Currently, SAFARI and Internet Explorer 8 do not support iOCBC.

iOCBC system is designed based on the latest security standard - Secure Socket Layer (SSL) to ensure all sensitive information e.g., password and order placement are protected.

iOCBC is further protected by Firewalls to prevent non-authorized access.

As an added security measure, our system will auto logout if your online trading session has been left unattended for more than 4 hours.

The actual access time is determined by the system speed, the modem speed, the connection rate, the traffic to your ISP provider and your physical system resources at the instance when you access the website.

To improve the system speed, you may like to check against the following factors.

a) Loading of Background image
You may like to make sure that the file size of the background file is kept small.

b) Active applications
While accessing iOCBC, you may like to ensure all other active programs are closed as this will help to free up more system resources

c) Scanning and defragging of hard disk
Please also be informed that the condition of the hard disk may affect the system access speed.

If possible, please do a scandisk and upon completion, proceed to do a disk defragmenter. The scandisk and disk defragmenter option is available from “Start --->Program ->System Tools” options.

We advised you to use Microsoft Internet Explorer version 6 or 7.

To find out the version number, simply launch Internet Explorer and Click on Help. Select ‘About Internet Explorer.

If you are using an earlier version of Internet Explorer, you may like to upgrade your version by going to the following URL:

http://www.microsoft.com/downloads/

Please also configure the settings of your browser as follows:

a)       Launch your Internet Explorer Program

b)       Click on Tools and select Internet Options

c)       Under "General" tab, click on settings button in the "Temporary internet files" section

d)       Ensure that for "Check for newer version of stored pages", the setting is set to "Every visit to the page"

e)       Click OK

In order to view/ access real time quotes, you will need to ensure Microsoft Virtual Machine or Java (Sun) is installed and configured in your Internet explorer.

For clients using Windows XP:

As our Real-time Price Table is a Java-based application, customers who are using Windows XP will not be able to view the Real-time Price Table without installing the JVM software. You can download it here or from any other JVM, including Sun Microsystems. For first-time Windows XP users, you will see a prompting message to download Microsoft JVM from its website when you try to view a website or use an application that requires a JVM.

To check whether if Microsoft VM or Java (Sun) has been configured properly, please perform the following:

a) From Microsoft Internet Explorer Menu bar, click on “Tools -> Internet options”

b) Click on the “Advanced” tab

c) Scroll down the list of items until you see Java (Sun) or Microsoft VM

d) Ensure all options under Microsoft VM / Java (Sun) has been ticked (Please ensure that you only tick either Microsoft VM or Java (Sun) if you have both.

e) Click on “Apply” button and then click on “OK”

 f) Close and re-launch your Internet Explorer browser for the changes to take effect.

If the problem still persists, please contact us at 1800 3388688 or (65) 6338 8688 for further assistance.

The problem that you encountered could be due to the fact that the page is not refreshed. Please follow the instructions to clear the memory cache.

Internet Explorer:

a)       Click Tools and Select Internet options

b)       Under “General” tab, Temporary Internet Files

c)       Click on “Delete Cookies” and “Delete Files”

d)       Click OK

Mozilla FireFox:

a)         Click Tools, select Options

b)         Click on to ‘Privacy”

c)          Under Private Data, click on the ‘Clear Now’ button

d)         Please select ‘Cache’ and ‘Cookies’ and click on the ‘Clear Private Data Now’ button.

Netscape:

a)         Click Edit and Select Preferences

b)         Double-click onto the Advanced option

c)          You will see 3 options: Cache, Proxies, SmartUpdate

d)         Select Cache option and Click “Clear Memory Cache” button and “Clear Disk Cache” button

e)         After clearing, click OK button

f)           Click Reload button to refresh the page again.

If the problem still persists, please contact our Technical Helpdesk at 1800-3388688 or (65) 6338 8688 for further assistance.

The access to iOCBC server may be blocked by the company Network system (firewall). You may want to approach your Network administrator for assistance in this case.