At OCBC Securities, we value your feedback and suggestions. You may wish to share them with us via the following channels:

Address:
OCBC Securities Private Limited
18 Church Street
#01 – 00 OCBC Centre South
Singapore 049479

Fax : (65) 6538 9115

Operating hours for Customer Service Counters:
8.30am to 5.30pm (Mondays to Fridays excluding Public Holidays).
Closed on Saturdays and Sundays

(a) Equities Trading

1800 338 8688    (Local Toll Free Number)

(65) 6338 8688       (From Overseas)

(02) 6338 8688       (From Malaysia)
 
*Operating Hours:

8.30am to 6.00pm (Mondays to Fridays excluding Public Holidays).

*Extended Operating Hours During Australia, US and London Trading Hours

Clients can contact us at 1800 338 8688 / (65) 6338 8688 for any technical assistance or iOCBC related issues during Australia, US or London trading hours.

Australia, US and London Trading Hours :

(b) Futures & Leveraged FX Trading

If you have an iOCBC account, you can retrieve your Trading Representative’s information by accessing iOCBC system.

1. Log into iOCBC website using your User ID and Password.
2. Click on “Account Mgmt” on the top menu.
3. Select “Account Details” and you could find the necessary information for you to contact your Trade Representative.
   

For feedback or complaint, you can either:

• Visit or mail to us at

Customer Service Department

OCBC Securities Private Limited
18 Church Street
#01 – 00 OCBC Centre South
Singapore 049479

• Email us at cs@ocbcsec.com

• Fax to us at (65) 6538 9115

• Call us at 1800 338 8688 / (65) 6338 8688

Disclaimer

Trading in securities can be very risky, and the customer may lose all or more than the amount invested or deposited. This is particularly so when the customer needs to i) make his or her own trading decisions and ii) ensure each trade is specifically suitable for him or her – the only basis for any trading through or with OCBC Securities Private Limited (“OSPL”).  The information provided herein is intended for general circulation/discussion purposes only and may not be published or circulated (in whole/in part) without our written consent. It does not take into account the specific investment objectives, financial situation or particular needs (collectively “Objectives”) of any particular person. Please seek advice from an independent financial adviser regarding the suitability of any trade or investment product taking into account your Objectives before making a commitment to trade or purchase the investment product. If you choose not to seek independent financial advice, please consider whether the trade or product in question is suitable for you. This does not constitute an offer/solicitation to buy/sell/subscribe for any investment products or to participate in any particular trading or investment strategy. Any proposed transaction is subject to the final expression of the terms in the definitive agreement/confirmation. No representation or warranty whatsoever (including without limitation any representation or warranty as to accuracy, usefulness, adequacy, timeliness or completeness) in respect of any information (including without limitation any statement, figures, opinion, view or estimate) provided herein is given by OSPL and it should not be relied upon as such. OSPL does not undertake an obligation to update the information or to correct any inaccuracy that may become apparent at a later time. All information presented is subject to change without notice. OSPL shall not be responsible or liable for any loss or damage whatsoever arising directly/indirectly howsoever in connection with or as a result of any person acting on any information provided herein.