At OCBC Securities, we value your feedback and suggestions. You may wish to share them with us via the following channels:

Address:
OCBC Securities Private Limited
18 Church Street
#01 – 00 OCBC Centre South
Singapore 049479

Operating hours for Customer Service Counters:
8.30am to 5.30pm (Mondays to Fridays excluding Public Holidays).
Closed on Saturdays and Sundays

Telephone number:

1800 – 338 8688    (Local Toll Free Number)

(65) 6338 8688       (From Overseas)

(02) 6338 8688       (From Malaysia)
 
Operating Hours:

8.30am to 6.00pm (Mondays to Fridays excluding Public Holidays).

Email Addresses:

With effect from 1 December 2009, the operating hours for iOCBC Helpdesk will be extended. Clients can call or email us for any technical assistance or iOCBC related issues.

Telephone number: (65) 6536 7551*
Email : iocbc_enquiry@ocbcsec.com

*iOCBC hotlines will operate till 4.30am (Singapore’s Time) during US trading days.

UK and US Trading Hours :

If you have an iOCBC account, you can retrieve your Trading Representative’s  information by accessing iOCBC system.

1. Log into iOCBC website using your User ID and Password.
2. Click on “Account Mgmt” on the top menu.
3. Select “Account Details” and you could find the necessary information for you to contact your Trade Representative.
   

For feedback or complaint, you can either:

• Visit or mail to us at

Customer Service Department

OCBC Securities Private Limited
18 Church Street
#01 – 00 OCBC Centre South
Singapore 049479

• Email us at cs@ocbcsec.com

• Fax to us at (65) 6538 9115

• Call us at 1800 338 8688 / (65) 6338 8688

Disclaimer

OCBC Securities Private Limited ("OSPL") operates as an "execution-only" broker. Accordingly, OSPL does not provide advice/recommendation on whether the trading of securities and/or a particular investment product is suitable for its clients. The information provided herein is intended for general circulation/discussion purposes only and may not be published or circulated (in whole/in part) without our written consent. It does not take into account the specific investment objectives, financial situation or particular needs (collectively “Objectives”) of any particular person. Please seek advice from a financial adviser regarding the suitability of any investment product taking into account your Objectives before making a commitment to purchase the investment product. If you choose not to seek independent financial advice, please consider whether the product in question is suitable for you. This does not constitute an offer/solicitation to buy/sell/subscribe for investment products or to participate in any particular trading or investment strategy. The proposed transaction (if any) is subject to the final expression of the terms in the definitive agreement/confirmation. No representation or warranty whatsoever in respect of any information provided herein is given by OCBC Securities. OCBC Securities shall not be liable for any loss or damage whatsoever arising directly/indirectly as a result of any person acting on any information provided herein.