Help & Support

System Requirements

iOCBC Online Trading

To ensure optimal performance of the trading platform, your computer should have the following minimum configuration:

Hardware

  • Intel Core 2 Duo Processor 2.6 GHZ
  • 2GB RAM
  • 1GB hard disk space
  • Broadband Internet Connection

Software

  • Windows 7, 8, 8.1 & 10 / Mac OS X10.6.X to 10.10.X
  • Microsoft IE version 8, 9, 10 & 11. We are currently working on compatibility with the latest Microsoft Edge versions.
  • Mozilla Firefox 3.5  (recommended) or above
  • Chrome (version 8.0.552.237)
  • Safari (5.0.3)
  • Java virtual machine allows you to login* and view our charting
  • 1280 x 1024 screen resolution is recommended
  • TLS 1.0, TLS 1.1, TLS 1.2 (TLS 1.2 is recommended)



Java Updates to access iOCBC Charts

If you encounter an error message while accessing the iOCBC charting features on iOCBC online trading platform, you are required to update your computer with the latest Java software (www.java.com). This applies to both Mac and Windows users.

Please scroll down for the step-by-step guide on how to update the Java on both Windows and Mac computers.

For Windows users:

  1. Encounter Charting Error
  2. Remove all versions of Java in your computer
  3. Go to Java website (www.java.com) to download the latest Java
  4. Install Java and re-launch browser

For Mac 10.7.X (Lion) / Mac10.8.X (Mountain Lion) / Mac10.9.X (Mavericks) users:

  1. Encounter Charting Error
  2. Go to Java website (www.java.com) to download the latest Java
  3. Install Java and re-launch browser
  4. Click on ‘Don’t Block’ to allow Java application to run
  5. Under Safari Option, go to Preferences, Select Advance Tab
  6. Uncheck the box under ‘Internet Plug-in: Stop plug-ins to save power’

You may also refer to the following youtube guides for the various browsers:

Installation guide for Internet Explorer


Installation guide for Mozilla Firefox


Installation Guide for Google Chrome


The scaled-down charts can still be viewed on iOCBC TradeMobile.

For further assistance, please call us at 1800 338 8688 / (65) 6338 8688.

Last Updated: 05 Sep 2016


For IE browsers with compatibility mode on or older IE browsers such as IE9, you are encouraged to amend your Java settings.

Please scroll down for the step-by-step guide on how to amend the Java settings in Windows computers.

1. Find Java Control Panel

For Windows 10 users:

  1. Right-click on the Start button and select the Control Panel option
  2. In Windows Control Panel, click on Programs
  3. Click on Java icon to open the Java Control Panel

For Windows 8 users:

  1. Press Windows logo key + W buttons to open the Search charm to search OR Drag the Mouse pointer to the bottom-right corner of the screen, then click on the Search icon
  2. In the search box enter Java Control Panel
  3. Click on Java icon to open the Java Control Panel

For Windows 7 Vista users:

  1. Click on the Start button and select the Control Panel option
  2. In Control Panel Search, enter Java Control Panel
  3. Click on Java icon to open the Java Control Panel

For Windows XP users:

  1. Click on the Start button and select the Control Panel option
  2. Double click on Java icon to open the Java Control Panel

2. Click Security and tick Enable Java content in the browser




3. Click Edit Site List to add https://www1.iocbc.com/ to the Exception Site List
   
Click Apply to save the changes


For further assistance, please call us at 1800 338 8688 / (65) 6338 8688.

Last Updated: 18 Jun 2018

iOCBCfx

To ensure optimal performance of the trading platform, your computer should have the following minimum configuration:

 

 

Minimum Configuration

Recommended Configuration

 

Hardware 

  • 2 GB  Memory                                   
  • 2GHz, 32bit, Dual Core                               
  • XVGA Graphics Card capable of at least 1024x768 resolution
  • Sound Card


 Software 

  • Windows 7 or 8 (32 bits)
  • Microsoft Internet Explorer 11.0 
  • Java Runtime environment 1.8.0
  • TLS 1.0       

 

Hardware 

  • 4 GB Memory
  • Core I-5 or equivalent
  • XVGA Graphics Card capable of 1024 X 1024 resolution
  • Sound Card 


Software
 

  • Windows 7 or 8 (32 bits)
  • Microsoft Internet Explorer 11.0
  • Java Runtime environment 1.8.0 or better
  • TLS 1.0, TLS 1.1, TLS 1.2



Others
 

·         Broadband internet connection (800Kbps or greater recommended)

o    Actual bandwidth requirement depends of various factors such as number of currency panels open and volatility of market

·         Administrator privilege to install software

After installation, the Windows user must be at least a standard (or power) user

 

Futures trading platform

To ensure optimal performance of the trading platform, your computer should have the following minimum configuration:

 

Processor 1.5GHz or equivalent. Pentium 3 or equivalent.
Hard disk drive 50MB of free HDD space
RAM 1GB (2GB recommended)
Operating system Windows NT4 / XP and 2000.
Note: while J-Trader is compatible with Windows Vista and Windows 7, the recommended OS is Windows XP.
Internet Explorer version 5.5 or 6.0
SUN JVM version 1.4.2_11 (minimum), jre 6u2 (preferred)