Contact Us

Get your questions answered


Our customer service counters and dealing desks will provide you with the assistance you need.




Equity trading

1800 338 8688       (Toll-free number within Singapore)

(02) 6338 8688       (From Malaysia)

(65) 6338 8688       (From overseas)

 
Telephone Operating hours:
8.30am to 6pm (Mondays to Fridays excluding public holidays).

Counter Operating hours:
8.30am to 5.30pm (Mondays to Fridays excluding public holidays).

*Extended operating hours during Australia, US and London trading hours

Clients can contact us at 1800 338 8688 / (65) 6338 8688 for technical assistance or iOCBC-related issues during Australia, US or London trading hours.


Australia, US and London trading hours :

  UK (Singapore time) US (Singapore time) Australia(Singapore time)
Non-daylight saving 4pm to 12.30am 10.30pm to 5am 8am to 2pm
Daylight saving 3pm to 11.30pm
Last Sunday of March to the last Sunday of October
(GMT +1 hour)
9.30pm to 4am
Second Sunday of March to the first Sunday of November
7am to 1pm
First Sunday of October to the first Sunday of April


    Futures and leveraged FX trading

    Description Futures Leveraged FX
    Product enquiry and request for demo account (65) 6318 2480 (65) 6531 9171
    Execution of order (liquidates position / amend or cancel orders) (65) 6438 1412 (65) 6536 7003
    Technical assistance (futures and leveraged FX online trading platform) (65) 6318 2485


      Email addresses

      Description Email
      General enquiries / account opening / iOCBC Online Platform cs@ocbcsec.com
      Product enquiry and request for demo account on futures futuresdesk2@ocbcsec.com
      Product enquiry and request for demo account on leveraged FX iocbcfx@ocbcsec.com
      Technical assistance (futures and leveraged FX online trading platform) iocbcfxtechsupp@ocbcsec.com


        Contact details of your trading representative

        If you have an iOCBC account, you can retrieve your trading representative’s information on iOCBC.

        1. Login to iOCBC with your user ID and password.
        2. Click on “Account Mgmt” on the top menu.
        3. Select “Account Details” and you could find the necessary information for you to contact your trading representative



          Need help?

          1800 338 8688